Privacy Policy

Last Updated: November 2025

Introduction

Accorda Harmony C.I.C. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our websites and digital platforms, including LifeSkills Connect, Skill Forge, and Playground (collectively referred to as "our platforms").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, and contact information
  • Account login details (if you create an account)
  • Date of birth or age range (for eligibility purposes)
  • Information you provide when you contact us or submit forms
  • Usage data such as IP address, browser type, and pages visited
  • Feedback, survey responses, or participation data from learning activities

We do not collect or store sensitive personal information unless it is strictly necessary and you have given explicit consent.

How We Use Your Information

We use your personal data to:

  • Provide and manage access to our platforms and services
  • Personalise your learning experience
  • Communicate updates, news, or opportunities (if you opt in)
  • Respond to enquiries or support requests
  • Maintain the safety, security, and functionality of our platforms
  • Comply with our legal and community interest obligations

We do not sell or rent your personal information to any third parties.

Legal Basis for Processing

We process your data based on one or more of the following grounds:

  • Your consent
  • Performance of a contract or agreement with you
  • Compliance with legal obligations
  • Legitimate interests pursued by Accorda Harmony C.I.C. in fulfilling its community objectives

Data Storage and Security

Your data is stored securely using encrypted servers and access controls. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

You have the right to:

  • Access and obtain a copy of your data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at privacy@accordiaharmony.org.

Changes to This Policy

We may update this policy occasionally. Any changes will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: privacy@accordiaharmony.org

Address: Accorda Harmony C.I.C., London, United Kingdom